CUSTOMER CARE & GENERAL PRODUCT INQUIRIES


Operations Manager

1728 Va. Beach Blvd., #111
Virginia Beach, VA 23454
Phone: 757-425-8338

email:
Customer Care Contact

LIMITED WARRANTY AND CUSTOMER SERVICE
We market some of the world's most compact and high quality wheeled products designed with maximum space utilization and performance in mind. We warrant that this product is free of defects in materials or workmanship for one year from the date of purchase. (Proof of purchase required)
At our sole election the only remedies available under this warranty will be either replacement of the defective part or of the entire product, or a refund of the purchase price of the product. User must perform recommended maintenance where applicable. This warranty does not cover abuse, accident, cosmetic issues such as fading or scratches from normal wear, or any other cause not arising from defects in material and workmanship.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
USA and Canada:
For warranty service or replacement part information involving Compact Solutions or Pancake Wheel brand products, please call 1-888-262-9412 or 1-757-425-8338, or write to:
Customer Service
Fold Flat World
1728 Va. Beach Blvd., #111
Virginia Beach, VA 23454

Some replacement parts might be available for purchase after expiration of warranty--please visit our website and email Customer Service for details.
FoldFlatWorld.com. specializes in unique "fold flat" wheeled products and we take pride in our products and hope that you do too. Our products are engineered and designed in the United States, and are manufactured in China to our specifications and under our strict quality control.  Pancake is a registered U.S. trademark of Pancake Wheel LLC. Pancake folding wheel systems are licensed under one or more of the following U.S. Patents: 6,220,611, 6,893,030, 6,991,249; 7,066,485 other U.S. and Int’l. Patents Pending.

 

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